Thank you for shopping at www.thewestvillage.com. Ensuring the privacy and security of your personal information is very important to us. Our Privacy & Security Policy outlines the information we collect about you, how we use, disclose and otherwise manage this information and the choices you have to restrict our usage of this information.
This Privacy & Security Policy applies to personal information we collect from our customers at The West Village stores in London, through our website located at www.thewestvillage.com and through other interactions with our customers.
We collect personal information when you purchase, order, return or exchange products and services; purchase a gift voucher; visit or register on our website or contact us with a comment, question or complaint.
Shopping at The West Village
You do not have to provide us with any personal information when you purchase merchandise with cash at one of our stores. If you use a credit or debit card for any of your purchases, we collect your credit or debit card-related information for the purposes of processing your payment.
Visit, Register or Purchase at thewestvillage.com
You do not have to register to visit thewestvillage.com. Personal information you provide to us while at checkout on our website (such as name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in electronic files on our web server. At checkout, you can choose to receive updates and special offers via your email or you can uncheck this box if you wish to withold consent.
If you apply for or enquire about a job at The West Village, you may provide us with personal information about yourself, such as that contained in a resume or similar employment-related materials. We use this information for the purpose of processing and responding to your enquiry or job application.
When you contact us with a question, feedback or other comment, you may be asked for information that identifies you, such as your name, address and telephone number. We collect this information to verify your identity and to help us promptly answer your question or respond to your comment or feedback. We may retain this information to assist you in the future. We also may use your feedback, suggestions and comments to monitor and/or improve our products or website.
Website Information Collected
You can visit thewestvillage.com without telling us who you are or providing us with any personal information. However, we collect the IP (Internet protocol) addresses of all our website visitors and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to monitor and improve our website.
Please note that The West Village and thewestvillage.com must provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by law. We may also disclose personal information to assist us in collecting a debt owed by you, or otherwise where necessary for the establishment, exercise or defence of legal claims.
Sale of Business
The West Village may transfer any information we have about you in the event of a merger with a third party or upon a sale or transfer of all or a portion of our business or assets to a third party acquirer.
Retention of Personal Information
We only keep your personal information as long as necessary for the purposes we collected it, or as otherwise required by law.
Security of Personal Information
Your privacy is important to us. We maintain reasonable administrative, technical and physical safeguards in an effort to protect against the loss, theft, unauthorised access, use, modification and disclosure of personal information in our custody and control. We have implemented measures in an effort to safeguard the personal information in our custody and control, including only providing access to personal information to employees and authorised service providers who require such information for the purposes described in this Privacy & Security Policy.
Transactions on our website are protected by secure shopping through our PSP SagePay.
thewestvillage.com may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. We will treat your personal information in accordance with the Privacy & Security Policy in place at the time your information was collected.
Feel free to contact us with any questions about our Privacy & Security Policy or the manner in which we treat your personal information or to withdraw your name from an email or other marketing list.
If you wish to access or update the personal information we have about you, or to correct factual errors in our records, please contact us as set out below. To protect your privacy, we will take reasonable steps to help verify your identity before granting access or making corrections.
The West Village
35 Kensington Park Road
London W11 2EU