Returns & Exchanges

If you are unhappy with your merchandise, you are able to return it for a full refund within 14 days of receipt. Please follow the procedure below. If you would like to exchange your item or would like a credit note, please contact us on 0207 243 6912 so that we can arrange this for you. Again, you should follow the procedure below. If we are contacted after the 14 day period, we will consider your request but cannot guarantee that the return will be authorised. Discounted items are final sale and cannot be returned, exchanged or refunded as clearly stated on the Sale pages. This does not affect your statutory rights.

Return Process
You must contact us at help@thewestvillage.com within 14 days from the date your package arrives at your doorstep to obtain a return number. Both the order number and return number must be visible on the outside of the returning package and the original packing list must be enclosed or credit will not be processed for the return. Return shipping is the responsibility of the customer. The return will be made at the exchange rate in effect at the time of purchase. Your refund will also include any custom tariffs and taxes originally paid on the order. Your refund will be processed within 14 days of receipt.

Exchanges
On receipt of the original item, we will send out your new merchandise. If you need assistance, please call us on +44 207 243 6912 or email us at help@thewestvillage.com

Statutory rights
None of the above affects your statutory rights.