Returns & Exchanges

If you are not completely satisfied with your purchase, you may return your item(s) in their original condition with all tags attached. You must notify us of your intention to return your item within 14 days of receiving your order, and we must receive the returned item(s) within 14 days of your return request.

How to return your order

1. Log in to your order via the Customer Login at the top right of our homepage: www.thewestvillage.com, using the email address associated with your order.
2. Follow the prompts to locate your order and submit a Return Request.
3. Please allow up to 24 hours for your return request to be processed.

Full-price items (FREE returns)

Once your return request has been approved, you will receive a FREE prepaid returns label by email.

• Attach the prepaid label to your parcel.
• Follow the instructions provided to arrange collection or drop your parcel off.
• Please write your original order number on the outside of your parcel.
• Your return must reach us within 14 days of your return request being approved.

Sale items

• Sale items are not eligible for a free returns label and must be returned at the customer's own cost.
• Please submit a returns request following steps 1-3 as above.
• We recommend using a tracked postal service, as we cannot accept responsibility for parcels lost in transit.
• Please send your return to:

The West Village,

Online Returns,

PO Box 80542,

London,

W11 9LR

• Please write your original order number on the outside of your parcel.

Once your return has been received and processed, your refund will be issued to your original payment method.

Please allow up to 10 working days for the funds to appear in your bank account. Refunds are processed automatically, so there is no need to contact us during this time.

EXCHANGES

If you require an exchange, please fill out the return request comment with EXCHANGE and the size you desire. We will send a ship label for the return of the original item and exchange for your preferred size if available.

If you have any further queries, please address these to online@thewestvillage.com quoting your order number.

We are unable to accept returns bought back to the store 

Statutory rights: None of the above affects your statutory rights.